MobilOS - Field Service Management

1. Our Commitment to Privacy

MobilOS ('we', 'us') is committed to protecting the privacy of its users ('you'). This Privacy Policy describes how we collect, use, share, and protect your information when you use our platform ('Service').

2. Information Collected

We collect strictly necessary data for the operation and improvement of the Service:

Account and Contact Data: Includes name, email, organization name, and password (encrypted), provided during registration.
Billing Data: For subscribers, our payment partner (Stripe) processes payment data. We store tax information (CNPJ/CPF, address) necessary for billing.
Organization Data: Information entered by you on the platform, such as your clients' data, service orders, photos, and quotes. You are the controller of this data.
Geolocation Data: Service addresses may be converted into geographic coordinates for map functionalities. We do not collect your devices' real-time location.
Technical and Usage Data: Anonymous information about how the Service is used, for analysis and platform improvement purposes.

3. Purpose of Data Processing

We use the collected information for the following purposes:

Operate, maintain, and provide the functionalities of the Service.
Process your transactions and manage your subscription.
Enhance and personalize the user experience.
Provide customer support and communicate important updates.
Protect the security and integrity of our platform.

4. Sharing with Third Parties (Sub-processors)

We do not sell or rent your information. We only share your data with essential service providers for platform operation, under strict contractual confidentiality and security obligations. Our main sub-processors include:

Vercel (Hosting): To host our application and database.
Stripe (Payments): To securely process subscription payments.
Cloudinary (Media Storage): To store images and signatures.
Google Cloud Platform (Firebase/Maps): For sending push notifications and map functionalities.
Hostmidia (Email Sending): For sending transactional emails.

Some of these providers may operate outside Brazil. International data transfer is carried out in compliance with the LGPD, ensuring an adequate level of protection.

5. Cookies and Similar Technologies

We use cookies and similar technologies for essential functionalities, such as keeping your login session active, and for anonymous usage analysis. Cookies are small text files stored on your device. You can control the use of cookies through your browser settings.

6. Information Security

We adopt technical and administrative security measures to protect your information against unauthorized access, loss, or destruction. We use encryption and other industry-standard technologies.

7. Your Rights (LGPD)

You have the right to access, correct, anonymize, block, or delete your personal data, as well as request portability, as provided by the General Data Protection Law. To exercise your rights, please contact us.

8. Children's Privacy

Our Service is not directed at individuals under 18 years of age. We do not knowingly collect personally identifiable information from children. If we become aware that we have collected data from a child without parental consent verification, we will take steps to remove that information from our servers.

9. Data Retention

We will retain your account information as long as your subscription is active or as necessary to comply with our legal obligations. Your organization's data will be maintained according to the retention policy for inactive accounts, detailed in our Terms of Service.

10. Contact

For questions about this policy, please contact our Data Protection Officer (DPO) via email: contato@mobilos.com.br.

2. Information Collected

We collect strictly necessary data for the operation and improvement of the Service:

Account and Contact Data: Includes name, email, organization name, and password (encrypted), provided during registration.

Billing Data: For subscribers, our payment partner (Stripe) processes payment data. We store tax information (CNPJ/CPF, address) necessary for billing.

Organization Data: Information entered by you on the platform, such as your clients' data, service orders, photos, and quotes. You are the controller of this data.

Geolocation Data: Service addresses may be converted into geographic coordinates for map functionalities. We do not collect your devices' real-time location.

Technical and Usage Data: Anonymous information about how the Service is used, for analysis and platform improvement purposes.

3. Purpose of Data Processing

We use the collected information for the following purposes:

Operate, maintain, and provide the functionalities of the Service.

Process your transactions and manage your subscription.

Enhance and personalize the user experience.

Provide customer support and communicate important updates.

Protect the security and integrity of our platform.

4. Sharing with Third Parties (Sub-processors)

Vercel (Hosting): To host our application and database.

Stripe (Payments): To securely process subscription payments.

Cloudinary (Media Storage): To store images and signatures.

Google Cloud Platform (Firebase/Maps): For sending push notifications and map functionalities.

Hostmidia (Email Sending): For sending transactional emails.

Some of these providers may operate outside Brazil. International data transfer is carried out in compliance with the LGPD, ensuring an adequate level of protection.

8. Children's Privacy