Support Dashboard (MobilOS Team)
As a member of the MobilOS platform support team, your dashboard is the information hub for managing support to all client organizations. It provides a consolidated view of support tickets, support queues, and overall performance.
Global Focus
Unlike a client organization's support dashboard (which focuses only on that organization's tickets), the MobilOS team dashboard presents a global view of all support tickets and interactions from all companies using the platform.
Key Indicators (KPIs) for the MobilOS Team
The dashboard displays cards with essential metrics for global support management:
Total number of support tickets from all client organizations that are currently in 'Open' status.
Total tickets being actively worked on by the MobilOS support team.
Open tickets that have not yet been assigned to a specific MobilOS team agent.
Number of MobilOS support team members who are currently active and available.
Total tickets that have been marked as 'Resolved' by the MobilOS team in the last 7 days.
Recent Active Tickets (All Organizations)
This section lists the latest support tickets that have been opened or updated by any client organization and are not yet resolved or closed.
- Each item displays the subject, requester, client organization, and assigned MobilOS agent.
- Clicking on a ticket leads to the ticket details page.